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Ofcom fines Vonage £700,000 over emergency call outage
29 September 2025
The UK telecoms regulator, Ofcom, has imposed a £700,000 fine on VoIP provider Vonage following an investigation into a serious service disruption that impacted emergency calls.
The investigation, which began in March 2024, centred on a fault that occurred between 23rd October and 3rd November 2023, during which Vonage's business customers were unable to connect to emergency services (999 and 112) via their desk phones for 11 days.
Find out more Unified communications in healthcare: enhancing patient care through seamless connectivity
04 September 2025
Jonathon Lees, Head of NHS Sales, Wavenet
A s healthcare faces rising demand and digital transformation, Unified Communications (UC) is becoming critical to improving patient care, streamlining operations, and enabling true system-wide integration.
From chaos to cohesion
Historically, healthcare providers have relied on a patchwork of communication tools, including legacy phone systems, pagers, internal messaging, email, and handwritten notes. These siloed systems hinder coordination, create unnecessary delays, and often leave practitioners bogged down with manual processes when their focus should be on patient care. UC systems address these challenges by consolidating voice, video, messaging, and patient record access into a single, integrated platform. This enables staff across departments and sites to collaborate in real-time, regardless of location.
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From factory floors to football stadiums: private 5G at the heart of UK innovation
26 August 2025
Asad Khan, 5G & Wireless Research Director, Head of Partner Relations, SNS Telecom & IT
From automotive manufacturing plants to football stadiums, private 5G networks are reshaping how British enterprises connect, compete and innovate.
Private 5G on the verge of mainstream adoption
Private 5G networks are on the verge of mainstream adoption, with a market potential exceeding that of previous generations of cellular technology. Their real-world impact is becoming increasingly visible through accelerated investments by industrial giants and other end-user organisations to support diverse applications such as autonomous transport systems, mobile robots, remote-controlled machinery and high-definition video transmission, while reducing reliance on unlicensed wireless and hard-wired connections.
Find out more OCS launches Totalmobile Workforce Management Platform to transform facilities services
30 July 2025
UK’s largest facilities services provider, OCS, has officially gone live with Totalmobile’s innovative field service management (FSM) technology, marking a significant step in modernising its operations across the country. This milestone follows a strategic partnership aimed at enhancing how OCS plans, manages, and delivers facilities management (FM) services through advanced digital solutions.
The deployment of the Field First platform introduces automation to workforce planning, providing OCS teams and field engineers with real-time visibility into job assignments, task progress, and resource availability. This shift away from manual, time-consuming scheduling enables more effective resource allocation, quicker responses to operational changes, and a reduction in unnecessary travel — leading to both increased customer satisfaction and environmental benefits.
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