Featured case study
Bayer migrates to a virtual contact centre solution with Aspect Unified IP

30 January 2014

Bayer Business Services is the global competence centre of Bayer Group for IT and business services. The focus is on services in the core areas of IT infrastructure and applications, procurement and logistics, human resources and management services, and finance and accounting.

In 2008, the Innovation Management of Bayer Business Services – IT Operations embarked upon a global IT strategy with the aim of making significant improvements to the company’s communications infrastructure and capabilities.

A new global project team, headed by Stefan Erkens, was tasked with developing and implementing a global unified contact centre strategy – with its first task being to analyse and report on the company’s current situation.

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Banking software secured with PINsafe

30 January 2014

With 20 years experience in the financial services technology market, Rockall Technologies is a market leader in the area of lending and security/collateral management. Its software is implemented in multiple financial institutions, with solutions ranging from stand-alone to full integration with its client’s existing banking software.

Due to the nature of its work with banks, it was essential for Rockall Technologies to have high levels of security in place, both to strengthen its network and increase its security credibility with existing and prospective clients.

As a business that is involved in software development for the financial services market, it frequently needs to handle sensitive and commercially confidential client files, including samples of customer databases. Rockall needed to have a robust and reliable system in place to ensure protection of this data at all times, while enabling its workers to securely access the network remotely.

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Outsourcery enables hosted services with HP cloud platform

30 January 2014

Outsourcery, one of the UK’s leading providers of cloud-based IT and communications (ITC) business solutions, needed an advanced cloud platform to support demand for hosted services. The company deployed a scalable virtualised server and storage platform based on an HP Converged Infrastructure approach. The solution supports business growth while lowering total cost of ownership.

Outsourcery quickly recognised the growth potential of cloud solutions to deliver more cost-effective services. Between 2007 and 2010, Outsourcery saw cloud-based services revenue grow from zero to more than £5 million, and it believes this income stream will increase substantially over the coming years.

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