Five tips for building your outsourced field service strategy

06 June 2016

By Matt Kingswood, UK head, ITS

Adapting to rapidly changing technology is key to keeping up with – or even outrunning – competition. But sometimes internal staff don’t have the time or skills to manage complex IT infrastructure of office technology, making it necessary to seek out a supplement to your business’ IT department.

Managed service providers (MSPs) specialise in managing key pieces of their clients’ IT infrastructure. The challenge is knowing what to look for when working with an MSP to build an effective field service strategy. As head of nationwide managed service provider ITS, I’ve found the following five tips to be the most helpful:

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Modular UPS and block–modular UPS deliver flexibility and efficiency for critical data centre applications

08 April 2016

Alessandro Nalbone, Product Manager Data & IT, AEG Power Solutions

Alessandro Nalbone, Product Manager Data & IT, AEG Power Solutions

Data centres are a demanding environment for electrical power. They require the highest standards of reliability and availability, but there is constant pressure to reduce power consumption – both for cost reasons, and to reduce the demand on foot print and cooling systems. 

To achieve high availability, it is essential that data centres, as well as smaller server or data rooms, have suitable Uninterruptible Power Supply (UPS) systems in place. These systems are able to ensure secure power in all the cases of a bad quality line, especially in case of mains failure and provide electrical power from back-up batteries long enough to bridge the gap until the mains systems are restored, or power can be provided from a generator or other source, or to allow the secure shut down of critical loads. 

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Perception versus reality: the DCIM conundrum

29 February 2016

Simon Blake, DCIM Evangelist, Emerson Network Power

Simon Blake, DCIM Evangelist, Emerson Network Power

SPONSORED OPINION PIECE

Fix It Again Tony. As a child this was how the FIAT acronym was joked about. It was a time when buying a FIAT was akin to investing in scrap metal with the additional prospect of wondering if the thing would start on a wet day or if you would open the door to find the foot wells in 6 inches of water. 

And consider the household favourite mouthwash Listerine, who in 1976 were forced by the US Federal Trade Commission (FTC) to advertise that their previous claims were false ‘“Contrary to prior advertising, Listerine will not help prevent colds or sore throats or lessen their severity.” Ouch!!!  Listerine survived and became a stronger brand.  FIAT still struggles to shake its reputation despite JD Power considering the FIAT500 as good as the rest of the market.  The point being, once a dog gets a name, whether positive or negative, it’s hard to shake that name and perception, even when the reality has long since passed.  

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Implementing the new Privacy Shield

17 February 2016

Nicola Fulford, head of data protection & provacy, Kemp Little

Nicola Fulford, head of data protection & privacy, Kemp Little

Earlier this month, the EU ruled that “Privacy Shield” will replace “Safe Harbour”, and provide stronger obligations on US companies to protect the personal data of Europeans. 

While the new agreement is a positive move forward, it is also the first step in a process towards fully implementing the EU-US Privacy Shield on both sides of the Atlantic.  

During the coming weeks, the EC will prepare a draft adequacy decision. After first taking the advice of the Article 29 Working Party and then consulting a committee composed of representatives of the Member States, this could then be adopted by the College of Commissioners.  

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How business continuity planning can help your business cope with incidents such as the Kennington flood

30 June 2015

Matt Kingswood, head of managed services, IT Specialists

Matt Kingswood, head of managed services, IT Specialists

Earlier this week, a burst water main in Kennington put many companies’ business continuity plans to the test as buildings flooded, roads closed and bus routes were diverted.

Businesses in the direct path of the flood – particularly those on Kennington Park Road, where the water main break occurred – have been forced to deal with the aftermath of the disaster: waterlogged facilities, damaged equipment, disrupted staff work arrangements, communications challenges and potentially lost data. The flood even impacted businesses untouched by the water flow, as commuters struggled to make it to work.

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