11 November 2016

Association members will develop a best practice approach to ensuring stable IT environments.

Some of the biggest names in IT have joined together to establish a new industry standard to safeguard quality and reliability of IT infrastructure. 

With the Zero Outage Industry Standard Association (ZOISA), major tech-companies want to start an industry-wide discussion and work out a common understanding of quality.

The London-based association’s founding members include: Brocade, Cisco, Dell EMC, Hitachi Data Systems, Hewlett Packard Enterprise, Juniper, NetApp, SAP, SUSE and T-Systems.

The group’s goal is to maximise availability and customer satisfaction by improving stability and security by defining an industry best practice based on a ‘Zero Outage’ framework.

ZOISA intends to specify consistent error response times, employee qualification levels, and set security and platform requirements. It says this can help companies to minimise errors, increase availability, ensure security and operate cost-effectively. 

Association members will work together to develop an industry-wide known and respected best practice approach to ensure a stable and secure IT environment. The framework will be published on www.zero-outage.com. 

“Zero Outage started as a quality programme at T-Systems and has now grown into an industry standard,” says Reinhard Clemens, CEO, T-Systems International. “The focus on Zero Outage is indispensable for our interconnected world and a mandatory thing for digitisation.”