Firms risk losing workers due to mobile black spots

01 July 2017

Arqiva says that rather than the mobile network or user’s handset, it is the building itself that lies at the root cause of poor indoor coverage.

Arqiva says that rather than the mobile network or user’s handset, it is the building itself that lies at the root cause of poor indoor coverage.

One in four workers in the UK would move jobs as a result of poor mobile signals in the office, according to Arqiva.

In a survey of 1,000 workers, the communications infrastructure specialist found that 49 per cent have experienced poor mobile coverage such as dropped calls or a lack of signal within their office building. Of those, 72 per cent said this happens every week, while 25 per cent said it was something they faced daily.

John Lillistone, Arqiva’s head of products for telecoms, says: “With 43 per cent of those we asked saying that poor mobile coverage does or would significantly impact their ability to do their job, and a quarter claiming it already causes them extreme levels of stress and frustration, indoor coverage is clearly not an issue that companies can afford to ignore.”

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ITS aims to boost cyber security awareness

01 July 2017

Managed service provider IT Specialists (ITS) has developed a kit to help businesses ensure that their cyber security awareness and planning is effective.

According to the firm, 40 per cent of organisations that experienced a data breach in 2016 failed a compliance audit, and only 13 per cent felt that their data and network were safe from insider threats.

ITS’ cyber security awareness kit includes a white paper which explains why a unified approach to preventing IT security breaches is essential for ensuring that all of a business’ technology is visible and actively protected.

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VIA develops ‘clever algorithm’ to help call centres improve customer service

28 June 2017

Calls are routed based on a team member’s skill level, activity level and availability.

Calls are routed based on a team member’s skill level, activity level and availability.

VIA has come up with a new service which it claims will enable call centres to reduce call waiting times and improve customer satisfaction. 

The UC specialist says it has developed a special set of features determined by what it describes as a “clever” in-built algorithm called Smart Agent Selection (SAS). 

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RingCentral ready for UK public sector procurement

26 May 2017

EMEA MD Sahil Rekhi claims RingCentral's products "help increase efficiency in a flexible cost effective manner".

EMEA MD Sahil Rekhi claims RingCentral's products "help increase efficiency in a flexible cost effective manner".

RingCentral Office and RingCentral Contact Centre have been approved by the UK government for procurement via the G-Cloud 9 portal which went live earlier this week.

With RingCentral Office, it’s claimed employees located anywhere can all be on the same secure communications network, accessing the same "robust" business features from a single business phone system. 

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