18 July 2018

Intercity says 24/7 monitoring of the council’s network estate will ensure the smooth-running of its core systems.

Lambeth Council has partnered with enterprise mobility and IT specialist Intercity Technology to enhance its digital services for local residents through a fully-managed and flexible IT support service.

Since 2011, Intercity has worked in partnership with Virgin Media Business to manage and monitor Lambeth’s LAN and security systems. The council has now extended its contract to benefit from what’s described as a “secure and flexible” fully-managed network service delivered by the Intercity Security Operations Centre.

The company claims this round-the-clock monitoring of Lambeth’s network estate will ensure the continuous smooth-running of its core systems. Intercity says it will also help to improve efficiency across the council’s workforce by removing the need for on-site network resources, allowing the organisation to focus on serving the 330,000 residents across the borough.

“It’s important for us to work with a provider that is receptive to our needs,” says Paul Wickens, head of IT, Lambeth Council. “Throughout our seven-year partnership [with Intercity], we’ve always been able to adjust the services we need as and when.”

As part of its ongoing relationship with Lambeth, and following its provision of enhanced management and support during the local elections held earlier this year, Intercity will also be on hand to offer additional resource during peak times to ensure the council can keep up with the network demands.

This latest deal for Intercity follows a recent contract renewal to support GÉANT’s pan-European research and education network (see News, May issue).