Featured case study
Network visibility gives debt charity access control

04 January 2019

StepChange Debt Charity is said to be the UK’s largest provider of free independent debt advice and managed solutions.

The organisation operates its telephone and online advice service from seven centres based across the UK. With such a large network, StepChange needs to be able to see what’s happening on the system and shut out unknown devices. This task presents a huge workload to staff and is a regarded as a very tedious job that requires knowledge of all vendor type network devices. On top of all this, the administrator has to manually fight off threats by isolating infected devices.

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Making every call count

04 January 2019

Saint Martin-in-the-Fields Charity’s (SMITFC) runs The Connection emergency night centre in Trafalgar Square as part of its mission to support people away from homelessness. Each year, its team tries to find new ways of engaging new donors, and like many organisations it’s embracing digital transformation to do this.

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Managed print masterpiece at National Gallery

18 August 2017

Founded in 1842, the National Gallery in Trafalgar Square had a printing estate that had developed over time.

As such, a lot of the hardware was old which meant that devices often malfunctioned.

Their age also meant that it was a struggle to get the correct consumables.

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DECT ensures fast contact for staff and tenants

16 October 2016

Ipswich-based Orwell Housing Association has 3,500 properties with 7,500 residents across 14 sites. It sought to upgrade its existing system for greater reliability and coverage, and to avoid any chance that residents and staff could not contact each other.

Jamie Hopkins, head of ICT for Orwell Housing, says: “We are constantly looking at ways to improve the facilities at our support and care housing schemes, and the Warden Call system which allows tenants to quickly contact a member of staff is a key requirement.

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CCTV in the cloud aids landlord and tenants

16 October 2016

MHS Homes is the largest independent landlord in Kent, and has 8,500 properties and 270 staff. Based in Chatham, it was founded nearly 25 years ago when it took over Rochester’s council housing.

Like many in the housing sector, MHS Homes uses CCTV and each of its 20 sites has 12-14 cameras. Matthew Eddy, the organisation’s neighbourhood services manager, says: “At some locations we had cameras linked up so that we could see them from the office, but the system was slow and cumbersome. If something happened, we had to look back through all the footage to find it, so we were unlikely to do that unless we had a specific time for an incident.

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Castle in the cloud

30 January 2014

Launched in October 2012, Castle Trust aims to provide a safer way to invest in the housing market or to buy a home. It offers investments that provide returns based on the performance of the housing market, as well as ‘Partnership Mortgages’, a new type of shared equity mortgage for homeowners where the cost is linked to the homeowner’s ability to pay.

As a financial services company, security and data protection are critical considerations for Castle Trust. Following a thorough selection process, it contracted Adapt to host, support and secure its business-critical software. The IT managed services provide is now hosting the software on its enterprise Virtual Data Centre (eVDC) platform, and providing built-in backup and disaster recovery capabilities as well as applying rigorous security policies to meet industry regulations.

Adapt says it was also chosen due to its highly secure, available and robust infrastructure that is fully compliant with FSA regulations. Furthermore, it came with some good references – some of it existing customers include Moneycorp and LCH.Clearnet.

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UC improves business agility and flexibility for research institute

30 January 2014

Founded in 1971, the International Institute for Environment and Development (IIED) is an independent nonprofit group that promotes sustainable patterns of world development through collaborative research and policy studies.

The London-based institute has four research groups, consisting of staff who regularly spend time travelling abroad and working away from the office. One of the organisation’s principal requirements was for employees to communicate and collaborate effectively from anywhere — whether in London, abroad, or at the IIED’s Edinburgh office.

In September 2011, IIED planned to move to a new office in London, providing the opportunity for an upgrade to unified communications. The institute wanted a more flexible solution for both its IT and telephony as part of an overall information management strategy.

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Managed ‘city wide’ wireless network backhauls CCTV footage to monitoring station

30 January 2014

Gentoo Sunderland is the housing association of the Gentoo Group and is responsible for delivering core housing management services and maintenance to approximately 70,000 customers in 30,000 homes.

Customer service and business improvement is high on Gentoo’s agenda, with over 4,000 customers actively involved. Employing over 650 staff across the city, Gentoo Sunderland provides a wide range of services for customers, from tackling anti-social behaviour to carrying out repairs and maintenance.

Gentoo required an intelligent network to provide IP connectivity to a number of buildings within the Sunderland area. Gentoo needed the network to converge traditional data, CCTV imagery and emergency ‘panic button’ traffic, whilst ensuring that connectivity between the multiple Gentoo sites and its central monitoring station was both secure and reliable.

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No email downtime for Ormiston Trust

19 December 2013

Like any organisation, email capabilities are vital for Ormiston Children and Families Trust (OCFT). With staff located all over the region, remote 24/7 access to email is crucial for all communications. OCFT’s bespoke email system used POP3 and had been originally written and supported to meet its needs when it had only 50 employees and a handful of offices. Because of continuing growth, the trust needed to change technologies.

“We were very satisfied with the old system but we had simply outgrown it,” explains Sarah Smith, OCFT’s ICT coordinator. “We now have over 250 employees and many more offices. We recognised that we had to move up a level. But we needed something that was costeffective, easy to use and manage, and could be easily accessed by our employees located all over the east of England.”

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IP gateway avoids ‘rip and replace’ for CAB

19 December 2013

From its origins as an organisation offering advice about matters relating to life in war-torn Britain during WW2, the Citizens Advice Bureau (CAB) has evolved into a complex mix of more than 400 individual charities, serving over two million people each year via 3,300 offices across the UK.

Juggling increasingly high demand for services with constricted budgets, the offices desperately needed the efficiencies possible through using modern telecoms technology but did not have the budget for such a massive investment. In 2012, the issues associated with legacy calling features came to the surface at the large CAB office in Wavertree which often collaborates with colleagues in nearby Netherley to serve client needs around the clock.

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