11 April 2017

NetScout Systems (now part of Fluke Networks) has added VoIP monitoring to its SaaS product, TruView Live.

The company says its platform now monitors VoIP services, SaaS, on site, and hybrid applications giving IT teams complete visibility to pinpoint and resolve problems rapidly.

Although the use of VoIP is increasing rapidly, NetScout says the quality and availability of VoIP services, especially hosted VoIP, can be inconsistent.

It claims TruView Live makes it easy for IT managers to routinely and continuously test the quality and availability of VoIP capabilities, and offers a dashboard that tracks testing results.

The new VoIP monitoring capability uses active, synthetic testing to let customers check their SIP-based VoIP systems for call availability quality.

To perform this check, TruView Live sets up network pulses that act as a phone to place an actual call. During the call, it plays music, allowing the system to measure Mean Opinion Score (MOS), loss, latency, and jitter.

IT managers can determine whether to set up the tests between two pulses or locations (a pulse-to-pulse call) or to an external number for their hosted or on-premise VoIP system.

Following testing, MOS test results are displayed in performance graphs and alerts are issued based on customer-specific thresholds.