30 June 2017

TeleWare says NGD’s hybrid cloud infrastructure is already enabling it to store more than 35,000 minutes of voice call recordings per day.

TeleWare has selected Next Generation Data’s (NGD) Tier 3 facility in Cardiff to host what’s claimed to be the world’s first cloud-based call recording service.

According to TeleWare, its Cloud Call Recording service enables businesses to record both inbound and outbound conversations wherever workers are. Users simply dial an entry number and follow voice prompts to activate recording to enable calls to be stored.

TeleWare has migrated all its fixed-line call recording solutions onto the new platform which is based on Microsoft Azure. It considered a number of London-based data centre options but says it chose NGD based on its high level of security, low-cost resilient infrastructure, and multiple high speed connectivity options, including its dedicated Cloud Gateway connections into Microsoft ExpressRoute.

The company has installed a number of racks at NGD in support of its service. It says NGD’s high-speed, low-latency hybrid infrastructure is already enabling the new platform to securely store more than 35,000 minutes of voice call recordings per day in the public cloud.