26 May 2017
RingCentral Office and RingCentral Contact Centre have been approved by the UK government for procurement via the G-Cloud 9 portal which went live earlier this week.
With RingCentral Office, it’s claimed employees located anywhere can all be on the same secure communications network, accessing the same "robust" business features from a single business phone system.
Using a standard IP deskphone, PC or mobile device, the platform is said to offer “powerful and modern” telephony features with built-in integrations with key applications from Oracle, Zendesk, Dropbox, Google, Microsoft, amongst others.
Meanwhile, RingCentral Contact Centre is a cloud based service and is therefore said to scale easily, allowing organisations to add and remove agents on demand.
Some the features its offers include advanced omnichannel routing, real-time analytics, CRM integration, and more.
According to RingCentral, both services are offered on a simple to understand per user, per month pricing basis with flexible scaling.
It adds that they are delivered from Tier 1 UK data centres that feature multiple layers of redundancy, failover technology, physical and biometric security, encryption, system handling and 24/7 monitoring.
With organisations under pressure to make efficiency improvements and reduce costs, RingCentral claims it offers public sector organisations full control over all telecom functions while allowing staff, at any location with internet connectivity, to use any device to promote flexible working patterns.
Sahil Rekhi, EMEA MD for the enterprise cloud communications and collaboration solutions specialist, says: “With this new accreditation, RingCentral is now ready to work with public sector organisations through our award winning solutions that help increase efficiency in a flexible cost effective manner while meeting industry best practice around security.”