14 March 2017

IT head Damon Impett had a tough environment to manage.

Fred. Olsen Ltd is aiming to gain greater visibility into its IT infrastructure with the help of Nexthink. It will use the Swiss-based vendor’s analytics software to measure the end-user experience in order to provide more proactive support and increase efficiency.

Established in 1963 and headquartered in London, Fred. Olsen has more than 20 sites nationwide, providing support services to a network of diverse businesses globally. Its focus is primarily on renewable energy but it also has interests in energy-related activities such as shipping and offshore drilling and wind installation. The portfolio of Fred. Olsen related companies also includes forest management, travel and holiday specialists.

“With so many diverse businesses, our IT environment is increasingly complex to manage,” says UK group head of IT Damon Impett. “We were looking for a solution that could provide visibility of our infrastructure from the end-user perspective, to help us standardise our environment and increase efficiency.”

Impett says the company had existing back-end monitoring solutions but these were only activated once there was a problem. “With Nexthink we are able to easily identify behavioural changes and be alerted to potential problems even before end-users are aware of them.”

By combining real-time endpoint analytics and end-user feedback, Nexthink says its platform helps IT improve business impact. The firm claims its unique analytics and visualisations provide new insight and enable IT to adopt proactive operations, reduce costs and ultimately enhance end-user business productivity.

“Nexthink’s end-user experience management provides real-time reporting and actionable intelligence to enable the IT team to have a positive impact on end-user productivity by being more informed, more agile and more proactive,” says Steven Little, country manager Northern Europe, Nexthink.