24 November 2015

Legacy recording platforms are typically converted to replay-only systems which must be maintained for as long as calls are retained. This poses a problem.

Sinclair Voicenet reckons it’s come up with a solution that enables organisations operating in regulated market sectors to consolidate the long term storage of historical audio transactions onto a single, up to date platform.

It says organisations in sectors such as financial services, public safety, financial trading, contact centres, etc., all stand to be benefit from its new SmartVoice Replay system.

The platform is designed to meet the needs of those who choose not to migrate stored audio and metadata when installing a new voice recording system or upgrading to a major version release. In this event, and to reduce risk and ensure shorter service outages, Sinclair Voicenet says the previous legacy recording platform is typically converted to a replay-only system which must be supported and maintained for as long as the calls are retained.

SmartVoice Replay is claimed to enable organisations to decommission these ageing legacy voice recorders. The vendor says it allows them to export all stored audio and metadata to a single, simplified and supportable platform comprising off-the-shelf hardware running a Microsoft-based OS and application infrastructure. 

The company adds that the system can be virtual or physical, and enables authorised users to quickly and easily playback historical audio transactions made on one or more voice recording systems regardless of manufacturer, using a standard web browser.

SmartVoice Replay supports PCI-DSS compliance and has multi-layered security. It uses role-based profiling to determine who is authorised to replay recordings, what they can listen to and what functionality is available to them. 

Sinclair Voicenet says security is maintained at all times as each recording is encrypted before it is streamed across the network to the desktop where it is decrypted and replayed using a supported media player. No audio is stored on the reviewer’s computing device.

“SmartVoice Replay solves a big problem for organisations, particularly those operating in market sectors which have longer retention requirements for recorded transactions,” states the firm. “It will deliver significant savings and efficiency improvements, whilst eliminating the technical challenges faced by organisations as their legacy systems go out of support along with the operating systems, database servers and hardware on which they are hosted.”