30 January 2014
Through its partnership with eg, Fusion developed a solution to help manage its back office, and also support the “blending” of short-cycle ‘one & done’ tasks from the back office, into the contact centre.
BGL Group was established over 20 years ago, and has seen significant year-on-year growth to become one become one of the UK’s largest personal lines insurance groups. The BGL Group provides administration and contact centre services for its own brands, as well as on behalf of other well-known insurance companies. The Group’s success means that it has established a presence in a number of international markets.
Fusion is part of the BGL Group. It provides contact centre services across three sites in the UK – Peterborough, Coventry and Sunderland. It has over 700 contact centre advisors, as well as 150 back office employees providing operational support.
