Featured case study
Click and collect firm saves space and money

16 May 2017

With their distinctive purple shop fronts, more than 80 ‘click and collect’ stores have been opened by Doddle since the company was formed in mid-2013 in a joint venture between Network Rail and the founder of Travelex, Lloyd Dorfman.

They are sited in railway stations, universities, shopping centres, business parks and inside shops such as B&Q, Cancer Research UK and Morrisons. Doddle says customers at its stores – most of which are open all week – can collect or return a package within three minutes. Retailers who list Doddle as a delivery option include Amazon, Asos, and Missguided.

Read the full case study

New WAN solves problems for pet store chain

16 May 2017

Britons own nine million cats and a similar number of dogs, a market served by Pets At Home from 430 stores, many with vet practices and grooming areas. And this year, the firm plans to open a further 15-20 stores.

Based in Handforth near Wilmslow, Pets At Home has warehouses in Stoke and Northampton, and in addition it owns Ride-Away for horse owners, is trialling Barkers (high street shops for dog owners), and owns the Whiskers N Paws retail brand. 

The company has introduced an in-store iPad system (Pet Pad) which is designed to eliminate the need for customers adopting animals to fill out paper forms at the till, and to support staff in providing better pet welfare advice and services. 

Read the full case study

Sky-high IT in the heart of the City

16 May 2017

With their distinctive purple shop fronts, more than 80 ‘click and collect’ stores have been opened by Doddle since the company was formed in mid-2013 in a joint venture between Network Rail and the founder of Travelex, Lloyd Dorfman.

They are sited in railway stations, universities, shopping centres, business parks and inside shops such as B&Q, Cancer Research UK and Morrisons. Doddle says customers at its stores – most of which are open all week – can collect or return a package within three minutes. Retailers who list Doddle as a delivery option include Amazon, Asos, and Missguided.

Read the full case study

Red Box voice and data recording platform helps Wolseley streamline call centre performance and training

18 July 2016

Wolseley UK is organised into several trading brands and provides a daily delivery service to almost 800 retail outlets from its distribution centres.

Wolseley UK is organised into several trading brands and provides a daily delivery service to almost 800 retail outlets from its distribution centres.

Wolseley UK is said to be the world’s largest trade distributor of plumbing and heating products.

The company ships around 6.2 million products a day to almost 800 branches from four regional distribution centres, which are all backed by a national centre at Royal Leamington Spa which is where it is headquartered. 

Wolseley has more than 90 agents that handle in excess of 60,000 calls per month across its three customer support centres in Ripon, Milton Keynes and Worcester.

As a result of continued business growth and an increase in the number of calls to these centres, the firm was looking for an easy-to-use voice and data recording solution. 

Read the full case study

Downtime is not cheap at Poundland

30 January 2014

Poundland has almost 500 stores across the UK and is said to serve more than 4.5 million customers every week. The company’s core network is essential to its day-to-day operations. It handles everything from financial and staff management systems to the integration of sales and stock information with a round the clock warehousing operation that despatches more than 800 million items every year.

IT director Mike Gray says: “Our business is highly reliant on IT – for orders, stock control, transport and logistics and warehousing. IT resilience is critical as unplanned downtime can quickly damage our business.” As a result, he says that Poundland has now put in place proactive and preventative service measures to minimise business impact and ensure a stable platform for its ongoing growth.

Read the full case study

IBM storage is the right fit for Clarks

30 January 2014

Shoe retailer Clarks was founded in 1825, and now has 600 shops in the UK and also operates in more than 35 countries worldwide. This rapidly expanding global growth is creating significant year-on-year increases in Clarks’ data volumes, especially with key business systems such as SAP. The IT team forecasted that even greater capacity would be needed for upcoming projects, and as a result a highly reliable as well as affordable storage system was sought.

Reliability and manageability were key concerns since Clarks’ SAP environment and other systems need to be constantly available. Except for a short maintenance window each weekend, these systems are either serving users or running important batch processes 24 hours a day.

Read the full case study

IT issues remain chilled out for Eddie Stobart

30 January 2014

Eddie Stobart Chilled Distribution needs constant uptime of business-critical IT systems to ensure smooth supply chain logistics to major UK retailers and manufacturers.

The firm’s cross-docking process is centred on the transfer, picking and consolidation of chilled loads of fresh produce, and it relies on the latest IT to ensure that loads match the orders from individual supermarkets. The warehouse operation works 24 hours a day where any downtime would have a massive impact on the entire retail supply chain.

IT services provider Phoenix now remotely monitors Stobart’s EDI and provides hardware break-fix support for the system on which the picking operation relies. The warehouse management system allows the Stobart team to effectively monitor where pallets are within the warehouse and their progress during the delivery cycle.

Read the full case study

On yer bike for legacy ICT at Evans Cycles

15 November 2013

Evans Cycles has 50 stores across the UK and also sells via the internet. In 2011, its IT team was tasked with finding a suitable replacement for a PBX that was no longer meeting the company’s growing needs. At the same time, the team was asked to make savings, and this prompted it to approach InTechnology to discuss hosted telephony options.

Working with the Harrogate-based managed service provider, Evans discovered that its legacy telephony estate was effectively being mismanaged by a third party, with evidence of significant over-charging. It also had a tape-based backup system that was not always 100 per cent reliable and consumed admin resources, with single file restores often taking hours to complete.

Read the full case study